COURSE OVERVIEW

Operations management is the art and science of ensuring that goods and services are created and delivered successfully to customers. This course will cover the basic aspects of this field of study at the tactical level.

The goal of this course is to help participants understand that the selected operations process determines many of the capabilities of the organization and cannot be changed easily.

A calculator will be required for some of the lessons.

The focus of this course is on matters of tactical significance to operations management staff who would be employed at factories, warehouses, and service operations.

The lessons in this course are interrelated. The first two lessons situate operations management within organizations and within their respective value/supply chains. Lessons 3 to 5 provide an overview of strategic level decisions and how these decisions impact managers in manufacturing and service operations. Lessons 7 through to 11 are concerned with the design and flow of information — taking the product transformation or service rendering process from forecast to delivery.

COURSE GOALS

Upon completion of this course candidates should be able to:

• Explain operations management responsibilities in the organization and within their respective value/supply chains
• Describe quality and outline the various quality management programs.
• Understand how operations management strategies are linked with goods and service processes within facilities to achieve a competitive advantage.
• Describe the importance of a forecast and its process. Understand how the forecast results are managed within the organization by varying inventory levels and by amending AP, MPS, MRP and scheduling for both goods and services.
• Understand resource management and operations scheduling in the context of the participant’s organization