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M4 - Operations and Process Management

Date:   Apr 20, 2023 - Jul 13, 2023
Time:   5:30 PM (MDT)

Virtual Online - Instructor Led (NWT)


Operations and Process Management concern the management of the direct resources and value-added activities that transform inputs(e.g. material, labour, capital, energy, and skills) into outputs (goods and services).

Operations managers make decisions, both strategic and tactical, in a variety of contexts:

  • Capacity
  • Facilities
  • Technology
  • Sourcing
  • The workforce
  • Quality
  • Planning and control
  • The organization 

The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed.  Operations design and management will be examined from the perspective of achieving the organizations' goals.  As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.


Upon completion of this module candidates should be able to:

  • Analyze, discuss, and present case reports
  • Understand the nature of operations management in making tactical and strategic decisions for the organization
  • Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC)
  • Explain the relationship between process flow, capacity, bottlenecks, variability, lead time, and inventory
  • Apply appropriate tools to solve problems and service quality problems and process improvement problems
  • Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system
  • Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems
  • Apply operations strategy, in the context of operational capabilities, philosophies of operations, performances frontiers, competitive position, capacity strategies, and operations improvement strategies
  • Evaluate operations management at your organization



April 20 - July 13, 2023

13 Wednesdays

5:30 - 8:30 PM (Mountain Time)


Register HERE


Register HERE


Payment Cancellation Policy

You are eligible for a refund minus an administration fee of $100 plus tax for cancellation/withdrawal requests received in wiriting before week 2; thereafter, no refund will be available. Transfer request to a future offering is permissible only if received in writing and accompanied by supporting documentation prior to week 3. Credits to be used for future offering are valid for 12 months from the date of initial payment and will expire if not used in that time frame. Please contact the Northern Territories Institute for details regarding eligibility to transfer. 

If you would like to withdraw from a module, please send an email to You are required to inform the Manitoba Institute of your intent as soon as possible. Clearly state your intention to withdraw and provide authorization for us to proceed.


To begin, please enter your email address below.

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